Amazon, Apple, and 12 other major companies that have restricted employees from using ChatGPT (2024)

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Aaron Mok

2023-07-11T15:38:24Z

Amazon, Apple, and 12 other major companies that have restricted employees from using ChatGPT (1)

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  • Some major corporations are limiting their employees' access to OpenAI's ChatGPT.
  • Companies like Amazon and Apple have expressed concerns that AI may put them at-risk of data leaks.
  • Here are 14 companies that have issued bans or restrictions around the buzzy AI chatbot.

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Workers are using OpenAI's ChatGPT to write code, generate marketing materials, and create lesson plans to save time and boost productivity. But some big companies are restricting its employees from using the AI chatbot.

While some companies are hiring employees with ChatGPT expertise, others are putting the brakes on integrating the AI into their employees' workflows because of privacy concerns over feeding the tech confidential data.

After all, privacy concerns have been a major pain point for OpenAI. At the end of June, a proposed class-action lawsuit was filed against the ChatGPT-maker over claims the company stole "massive amounts of personal data" to train ChatGPT. The lawsuit claims that Sam Altman's company "secretly" used proprietary data to train its large language models so that its AI can chat like a human.

OpenAI has yet to respond to the lawsuit, nor did the company respond to Insider's request for comment about it.

Despite these concerns, some companies are excited about ChatGPT's potential to bolster their bottom lines. For instance, Genies, an AI-avatar startup, is requiring its employees to learn how to apply ChatGPT to their jobs — an early sign that businesses are warming up to the idea of AI-assisted work.

To see which companies are cautious about ChatGPT integration, Insider compiled a list of major ones that have issued bans or restrictions on how its workers can use the AI.

Here are 14 companies that have imposed restrictions on ChatGPT:

Apple said AI could lead to a potential leak of confidential data

Amazon, Apple, and 12 other major companies that have restricted employees from using ChatGPT (3)

CFOTO/Future Publishing via Getty Images

In May, Apple restricted its employees from using ChatGPT and other AI tools like GitHub CoPilot, a Microsoft tool that automates coding, according to an internal document reviewed by The Wall Street Journal.

The iPhone maker cited concerns that using AI could lead to a potential leak of confidential data, per the Journal.

Apple didn't respond to Insider's request for comment to confirm the restriction.

Spotify has reportedly restricted its workers from using ChatGPT

Amazon, Apple, and 12 other major companies that have restricted employees from using ChatGPT (4)

Onur Dogman/SOPA Images/LightRocket via Getty Images

The move comes after Spotify is said to have removed "tens of thousands" of songs made by Boomy, an AI-music generator, the Financial Times reported.

It's part of an effort to protect artists' royalties after Universal Music Group, a multinational music corporation, sent a complaint to the music streaming platform that there is "suspicious streaming activity" on Boomy's songs, the FT reported.

"Artificial streaming is a longstanding, industry-wide issue that Spotify is working to stamp out across our service," a Spotify representative told Fox Business.

Spotify didn't respond to Insider's request for comment to confirm the restriction.

Source: The Washington Post

Verizon announced that ChatGPT 'is not accessible from our corporate systems' in an effort to limit the 'risk of losing control of customer information' and source code

Amazon, Apple, and 12 other major companies that have restricted employees from using ChatGPT (5)

Justin Sullivan/Getty Images

Telecommunications giant Verizon announced that ChatGPT "is not accessible from our corporate systems" in an effort to limit the "risk of losing control of customer information" and source code, according to a Verizon press release from February.

"Our top priority is our four stakeholders: communities, customers, investors/shareholders, and society, and we have to be thoughtful when introducing a new and emerging technology such as a ChatGPT," Raquel Wilson, a communications manager at Verizon, wrote in the company's press release.

Verizon didn't respond to Insider's request for comment on the restriction.

Wells Fargo has limited its employees from using ChatGPT to avoid privacy issues with third-party software providers

Amazon, Apple, and 12 other major companies that have restricted employees from using ChatGPT (6)

Associated Press

A spokesperson at the financial services company confirmed to Forbes that it is "imposing usage limits" on the chatbot and is exploring "safe and effective" ways to deploy the tech across the company.

Wells Fargo declined Insider's request for comment.

Source: Forbes

Samsung announced it's restricting its employees from using ChatGPT after the company learned that some of its workers uploaded sensitive code to the chatbot

Amazon, Apple, and 12 other major companies that have restricted employees from using ChatGPT (7)

Jakub Porzycki/NurPhoto via Getty Images

In a memo e-mailed to employees in late April, the South Korean electronics titan told its workers to be careful when using ChatGPT, urging them to not enter personal details or private company information into the chatbot, according to Bloomberg.

Samsung didn't respond to Insider's request for comment on the restriction.

Source: Bloomberg

Deutsche Bank barred its workers from using ChatGPT in the workplace to prevent its confidential data from being leaked

Amazon, Apple, and 12 other major companies that have restricted employees from using ChatGPT (8)

Florian Gaertner / Contributor / Getty Images

While the investment bank allows some of its employees to use AI tools for "legitimate business purposes" as of February, the company is "actively exploring" how generative AI tools like ChatGPT can be used by workers in a safe manner, Kevin King, the director of corporate communications at Verizon, told Insider in an e-mail.

"While Generative AI (Chat GPT and others) are expanding, limiting usage to certain work groups and employees allows us to determine how and when to best use these quickly evolving technologies," King wrote.

JPMorgan Chase issued a temporary ban on its employees from using ChatGPT

Amazon, Apple, and 12 other major companies that have restricted employees from using ChatGPT (9)

Michael Brochstein/SOPA Images/LightRocket via Getty Images

The move, announced in February, is part of the investment bank's effort to comply with the company's policy to limit its usage of third-party software, according to CNN.

JPMorgan Chase didn't respond to Insider's request for comment to confirm the restriction.

Source: CNN

Amazon's corporate lawyer warned its employees in January to not feed the chatbot with 'any Amazon confidential information'

Amazon, Apple, and 12 other major companies that have restricted employees from using ChatGPT (10)

Getty

The move comes in January after Amazon learned there have been "instances" of ChatGPT spitting out responses that mirror the retail giant's internal data, according to an internal screenshot of the message seen by Insider, around the time some workers used ChatGPT to help write code,

"This is important because your inputs may be used as training data for a further iteration of ChatGPT, and we wouldn't want its output to include or resemble our confidential information (and I've already seen instances where its output closely matches existing material)," the lawyer wrote.

When asked to confirm its restrictions on using AI, Adam Montgomery, an Amazon spokesperson, said the company has rules around how employees can use the tech in their workflows.

"We have safeguards in place for employee use of these technologies, including guidance on accessing third-party generative AI services and protecting confidential information," Montgomery told Insider.

iHeartRadio restricted its employees from using ChatGPT on all of its company devices

Amazon, Apple, and 12 other major companies that have restricted employees from using ChatGPT (11)

Getty Images for Clear Channel

"To ensure our security around AI, and to ensure that we don't harm our brands or our customers' brands, or inadvertently disclose sensitive data, no engagement, development or specific project work which involves ChatGPT or other AI technology is permitted without explicit direction from your team lead," Bob Pittman, iHeartMedia's CEO, and Rich Bressler, the company's CFO, wrote in a June memo to employees obtained by Insider.

The memo states that iHeartRadio wants to safeguard its data to prevent its competitors from getting a hold of it.

"Although AI, including ChatGPT and other 'conversational' AIs, can be enormously helpful and truly transformative, we want to be smart about how we implement these tools to protect ourselves, our partners, our company's information and our user data," the memo said.

Northrop Grumman, a company that works with sensitive defense issues, banned its workers from using ChatGPT

Amazon, Apple, and 12 other major companies that have restricted employees from using ChatGPT (12)

Mike Blake/Reuters

The defense company told the Wall Street Journal in March that it will not share its proprietary company data with third-parties until tools like AI are reviewed and deemed safe to use.

Northrop Grumman didn't respond to Insider's request for comment.

Citigroup banned access to ChatGPT in February, though it seems like the ban has been lifted for some workers

Amazon, Apple, and 12 other major companies that have restricted employees from using ChatGPT (13)

Mike Kemp/In Pictures via Getty Images

"At Citi, we are excited to have recently gone live with a controlled and supervised environment for selected colleagues to use ChatGPT with public data," Stuart Riley, the head of digital at Citi, wrote in a LinkedIn post in June after meeting with OpenAI's Sam Altman.

Riley said that Citi is "generating and reviewing hundreds of use cases" to figure out how the AI can be applied across the company.

Source: Bloomberg

Bank of America has prohibited its employees from using ChatGPT for business purposes

Amazon, Apple, and 12 other major companies that have restricted employees from using ChatGPT (14)

Getty Images

As of February, sources with knowledge of the bank's internal meetings told Bloomberg that emerging tech like ChatGPT must be reviewed before it can be applied to business communications.

Bank of America didn't respond to Insider's request for comment.

Goldman Sachs has restricted employees from using ChatGPT to avoid compliance issues around using third-party software

Amazon, Apple, and 12 other major companies that have restricted employees from using ChatGPT (15)

Photo by Michael M. Santiago/Getty Images

That isn't stopping the investment bank from building out its own AI tools.

Dinesh Gupta, the head of artificial intelligence engineering at Goldman, said the company has natural language experts and large language model engineers that works with some select teams at the firm to explore how they can use AI to do things like automate document-heavy workflows.

"We are seeing serious momentum within Goldman Sachs and potential use cases are pouring in," Gupta previously told Insider. "We are in the process of prioritizing which use cases we implement first. We've launched several proof of concepts."

Source: Bloomberg

Accenture doesn't have a formal ban on generative AI tools, a spokesperson said

Amazon, Apple, and 12 other major companies that have restricted employees from using ChatGPT (16)

Joan Cros/Corbis via Getty Images

"As with everything we do in the AI space, we are focused on implementing the technology responsibly, and keeping Accenture and client data secure," Jenn Francis, a spokesperson for Accenture, said when asked to confirm a ban on ChatGPT.

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Amazon, Apple, and 12 other major companies that have restricted employees from using ChatGPT (2024)

FAQs

What companies are limiting the use of ChatGPT? ›

Amazon, Apple, and 12 other major companies that have restricted employees from using ChatGPT. Some major corporations are limiting their employees' access to OpenAI's ChatGPT. Companies like Amazon and Apple have expressed concerns that AI may put them at-risk of data leaks.

What company has banned ChatGPT? ›

Amazon banned ChatGPT in January and has urged its developers to use its in-house AI called CodeWhisperer if they want coding advice or shortcuts. In May, Apple restricted the use of ChatGPT for some employees to prevent the exposure of confidential information.

Why are some companies blocking ChatGPT? ›

Proponents say bans protect sensitive or proprietary information, as execs worry that employees will reference trade secrets or client info while querying the AI.

Is ChatGPT allowed for work? ›

Financial institutions like JPMorgan, Bank of America, and Citigroup have also banned or restricted the use of ChatGPT due to strict financial regulations about third-party messaging. Apple has also banned employees from using the chatbot.

What banks are banning ChatGPT? ›

Citigroup, Goldman Sachs and JPMorgan are among the biggest brands to ban any use of Microsoft's ChatGPT for business purposes.

What companies are banning generative AI? ›

In a move that has sparked debate across the tech and finance industries, major corporations, including Apple, Samsung, Verizon, and leading U.S. banks, such as Bank of America, Citicorp, and JPMorgan Chase, have banned the use of generative AI in the workplace.

Is Apple banning use of ChatGPT? ›

Apple has restricted employees from using AI tools like OpenAI's ChatGPT over fears confidential information entered into these systems will be leaked or collected.

Has Samsung banned ChatGPT? ›

Incognito mode is not an option. Samsung has banned the use of ChatGPT after employees inadvertently revealed sensitive information to the chatbot. According to Bloomberg, a memo to staffers announced the restriction of generative AI systems on company-owned devices and internal networks.

Which apps have been banned? ›

118 Chinese Apps Banned List
1. APUS Launcher Pro- Theme, Live Wallpapers, Smart2. APUS Launcher -Theme, Call Show, Wallpaper, HideApps
97. Hi Meitu98. Mobile Legends: Pocket
99. VPN for TikTok100. VPN for TikTok
101. Penguin E-sports Live assistant102. Buy Cars-offer everything you need, special offers and low prices
55 more rows
Oct 10, 2022

What companies are not allowing use of ChatGPT? ›

This approach has been common in client-facing industries including financial services, with Deustche Bank and JPMorgan Chase blocking use of ChatGPT in recent months. Others, including the law firm Steptoe & Johnson, are carving out policies that tell employees when it is and is not acceptable to deploy generative AI.

What companies are blocking ChatGPT? ›

Below are companies that have banned or restricted employees from using ChatGPT at work.
  • Apple. Apple is restricting workers from using ChatGPT and other third-party A.I. ...
  • Bank of America. ...
  • Calix. ...
  • Citigroup. ...
  • Deutsche Bank. ...
  • Goldman Sachs. ...
  • JPMorgan Chase. ...
  • Northrup Grumman.
May 19, 2023

Is Apple become the latest company to ban ChatGPT for internal use? ›

Apple has become the latest company to ban internal use of ChatGPT and similar products, ironically just as the OpenAI chatbot comes to iOS in the form of a mobile app. News of the move was revealed yesterday by The Wall Street Journal, which reviewed an internal Apple document informing employees of the ban.

How many employees are using ChatGPT? ›

Global employees attempting to use ChatGPT at work 2023

As of June 2023, it was reported that 10.8 percent of employees of worldwide companies have tried using ChatGPT in the workplace at least once. Those who have put confidential corporate data into the AI-powered tool were 4.7 percent.

How many employees use ChatGPT? ›

Many companies are still grappling with how to monitor and regulate generative AI in the workplace. More than 40% of nearly 12,000 workers said they use ChatGPT or other AI tools at work, according to a January survey by Fishbowl, the workplace chat application. Almost 70% said they do so without telling their boss.

Will ChatGPT replace software engineers? ›

FAQs About ChatGPT

No, GPT 4 will not replace programmers entirely. Like ChatGPT, it can potentially automate some aspects of programming, such as code generation and documentation. However, it cannot replace the human creativity and critical thinking required for complex software development.

What is the corporate use of ChatGPT? ›

Marketing and content creation. For many business owners, content creation is currently the strongest use case for ChatGPT. For example, you can use ChatGPT to generate social media content and draft emails, articles, blog posts, product descriptions, and ads.

Who are beyond limits AI competitors? ›

See how Beyond Limits compares to similar products. Beyond Limits's top competitors include C3.ai, SparkCognition, and Uptake.

How do I block access to ChatGPT? ›

A meta tag that is helpful to block Chatbots from accessing your website content is “<meta name='robots' content='noindex, nofollow'>”. Furthermore, incorporating the “noindex” tag informs ChatGPT/robots not to index pages/track links on the website.

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